Refund policy

At Official Tarte Cosmetics, we are committed to providing high-quality products and a transparent shopping experience. This Return & Refund Policy explains how returns, refunds, and replacements are handled for orders shipped within the United States.

Return Window

Customers may request a return within 30 days of delivery of their order.

Return requests submitted after 30 days from the delivery date may not be eligible for refund or replacement.

Return Eligibility Requirements

To qualify for a return, items must meet the following conditions:

  • Item must be unused and in original condition
  • Item must be returned in original packaging with all included components
  • Proof of purchase or order confirmation is required
  • Item must not fall under non-returnable categories listed below

Returns that do not meet these requirements may be declined.

How to Request a Return

To initiate a return, contact our customer support team:
Email: support@officialtartecosmetics.com

After your request is reviewed and approved, you will receive:

  • Return authorization instructions
  • The return shipping address and guidance

Items returned without prior approval will not be accepted or processed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging (if applicable)

We will review the case and provide a replacement, refund, or appropriate resolution in accordance with U.S. consumer standards.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used personal care and cosmetic products (for hygiene and safety reasons)
  • Customized or personalized products
  • Perishable goods
  • Hazardous materials or flammable products
  • Final sale or clearance items
  • Gift cards

If you are unsure whether your item qualifies, please contact customer support before requesting a return.

Exchanges

We do not offer direct product exchanges.
If you would like a different item, please return the eligible product and place a new order separately.

Refund Processing

Once your returned item is received and inspected, we will notify you of the refund status.

If approved:

  • Refunds are issued to the original payment method only
  • Processing time is typically up to 10 business days

Financial institutions may require additional time to post the refund to your account.

If more than 15 business days have passed after refund approval, please contact us at:

📧 support@officialtartecosmetics.com

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • Original shipping charges (if any) are non-refundable unless the return is due to our e

Contact Information

Official Tarte Cosmetics
68579 M-152, Benton Harbor MI 49022, United States
Phone: +1 (269) 930-5864
Email: support@officialtartecosmetics.com